Resource Directory Inclusion Exclusion Policy for NY Connects: Choices for Long Term Care Adopted by: Fulton County Central Assessment Program NY Connects

Purpose of the Policy: To provide guidance for the selection of entities, including service providers, agencies and programs, to include in the resource directory/listing for NY Connects: Choices for Long Term Care. This comprehensive directory will support the provision of accurate and objective information and assistance for the older population and adults and children with disabilities who need long term care. All entities added to the information and assistance (I&A) system must be in compliance with the criteria provided below. The criteria will serve as a basis to include or deny applicants and eliminate bias for selection. It is also compatible with the New York State Point of Entry Standards and reflective of the goals of NY Connects.

Disclaimer: The inclusion or exclusion of an entity does not constitute an endorsement nor signify disapproval by NY Connects. NY Connects does not assume responsibility for the quality of services provided by any entity deemed eligible for inclusion. The local NY Connects and NYSOFA reserve the right to exclude and/or remove any entity from the NY Connects I&A system, provided that any determination made by NYSOFA with respect to inclusion, exclusion and/or removal of an entity from the NY Connects I&A system shall be binding on the local NY Connects.

Scope: The NY Connects I&A system shall include entities that offer medical or non-medical support services to the community (older adults and people with disabilities), including but not limited to categories in the NY Connects Quantitative Report (adapted from the Alliance of Information and Referral Systems (AIRS) Taxonomy of Human Services). Examples of types of services that would be eligible for inclusion are consumer and caregiver supports, community based services, home based services, facility based services, and insurance and benefits information.

Criteria for Inclusion An entity may be included if it meets one or more of the following criteria (i.e. an entity does not have to meet ALL criteria to be included):

1. The entity is a government, non-profit, or sub-contractor there of (e.g. Early Intervention programs, Area Agency on Aging contract providers, Medicaid service contractors, etc.).

2. The entity is a for-profit entity that offers a long term service for older adults and/or people with disabilities OR a service that promotes independence that is not otherwise available or accessible within reasonable proximity to or in the county. For example, not all grocery stores or pharmacies in the community would be included; however, all grocery stores and pharmacies that offer home de livery may be included because they provide a service that promotes independence and contributes to the ability of people to remain in their homes. Taxi companies that provide transportation to rural areas would be another example of such entity. voluntary basis, such as faith-based organizations, social clubs, or self- help support groups, advocacy or community consumer coalition, e.g.: Parent to Parent of NYS, American Cancer Society, Community Coalitions for Diabetes, Epilepsy Associations, Multiple Sclerosis Chapters, etc.

3. The entity is a professional association that provides a social, health, or community service, e.g.: Bar Association, Gerontology Society of America, NYS Nurses Association, National Association of Social Workers, NYS Occupational Therapy Association, etc.

4. The entity is an Information and Referral provider such as, crisis lines, hotlines, and help lines.

Criteria for Exclusion An entity may be deemed ineligible for inclusion if one or more of the following criteria apply:

1. The entity knowingly or unknowingly discriminates or denies services based on age, gender, race, color, nationality, religion, disability, sexual orientation, or any other basis prohibited by law.

2. The entity has a suspended or revoked license or certification.

3. The entity violates municipal, state, or federal laws or regulations.

4. The entity misrepresents, by omission or commission, pertinent facts regarding its services, organizational structure, or any other pertinent matter.

5. The entity does not have an established address, phone, or consistently available contact person.

6. The entity is a private practitioner such as a physician, group practice of providers, osteopath, podiatrist, dentist, legal/paralegal provider, etc., except in the case that the practitioner provides a long term care service that is not otherwise available or accessible within reasonable proximity to or in the county.

The information included in this directory and services provided may change without notification to FCCAP-NY Connects. Please contact the organization / parties providing the service to verify the information about services they offer. The inclusion or exclusion of an entity does not constitute an endorsement nor signify disapproval by FCCAP-NY. FCCAP-NY does not assume responsibility nor liability for the quality of services provided by an entity deemed eligible for inclusion.